Feeling unwell? Let's help you sort it — today.
NHS Pharmacy First is free treatment for seven common conditions, from the team at Hyde Park Pharmacy in Leeds. No GP appointment, no referral. Start online in about five minutes and a pharmacist takes it from there.
A real pharmacist reviews everything — you're never talking to a bot, and you'll always leave knowing the plan.
What's bothering you?
Tap what's going on. If it's one of these seven, we can usually treat it the same day — free, on the NHS — and you can begin right now from your phone.
Sore throat
Adults & children 5+ · Pharmacist assesses using FeverPAIN or Centor score.
Most sore throats are viral and self-limiting. The pharmacist will assess for signs of bacterial infection and supply antibiotics if clinically indicated, otherwise advise on symptomatic relief.
Check if we can help
Sinus pain & congestion
Adults & children 12+ with acute sinusitis lasting up to ~10 days.
Pharmacist assesses for severity and red flags. Most cases are managed with self-care; antibiotics supplied where appropriate per NICE guidance.
Check if we can help
Your child's earache
Children 1-17 with earache and signs of middle-ear infection.
Otoscope examination by the pharmacist. Decision-support tools used to assess severity. Antibiotics supplied if clinically appropriate; analgesia advised otherwise.
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Crusty skin sores
Adults & children 1+ with localised non-bullous impetigo.
Pharmacist confirms presentation. Topical or oral antibiotics supplied as per NICE guidance.
Check if we can help
Shingles rash
Adults 18+ within 72 hours of rash onset, with classic dermatomal presentation.
Antiviral treatment (e.g. aciclovir) can shorten illness and reduce post-herpetic neuralgia if started within 72 hours. Pharmacist assesses and supplies if appropriate.
Check if we can help
Infected bite or sting
Adults & children 1+ with signs of secondary bacterial infection.
Most bites need only symptomatic care. Pharmacist assesses for cellulitis and other infection signs and supplies oral antibiotics where indicated.
Check if we can help
UTI / cystitis
Women 16-64 with classic lower-UTI symptoms, no red-flag features.
- Not pregnant
- No catheter
- No recurrent UTIs (3+ in 12 months)
- No fever, flank pain, or other red flags
Not sure which one?
Start the assessment anyway — it asks a few simple questions and points you the right way. The pharmacist checks everything.
Start online nowNot sure it's worth bothering us?
It is — that's the whole point. A free, same-day check with a pharmacist means you're not left wondering, and not waiting days for a GP appointment. If it's something we can treat, we treat it. If it isn't, we tell you exactly what to do next and who to see. Either way, you leave with an answer.
Why start with Hyde Park Pharmacy
Pharmacy First is the same NHS service wherever you go. Here's what you get by starting it with us.
Start from your sofa
Online in about five minutes — no queue, no waiting room, no time off work.
Seen the same day
Open seven days a week, including evenings — usually reviewed within a couple of hours.
The same pharmacist, throughout
One person reviews your case, talks it through, and follows up — not a different voice each time.
Medicine to your door
If something's supplied, we deliver it free across England — same-day in Leeds — or you collect.
Your GP stays in the loop
We update your medical record automatically via the NHS — nothing for you to chase.
Completely free
It's the NHS. No consultation fee, no prescription charge for what's supplied.
Start your assessment online
Open the NHS-assured Digital Gateway on your phone, answer the eligibility and symptom questions, and our pharmacist will have your record ready when we reach you. Works for all seven pathways.
Scan to start
How it works — online, start to finish
- Start the online assessment. Scan the QR or tap the button above. You'll be on the NHS-assured Digital Gateway — answer eligibility and symptom questions, upload a photo if your pathway needs one (shingles, impetigo, infected insect bite). Takes about 5 minutes on your phone.
- The pharmacist reviews your record. Your answers populate our PharmOutcomes record. Our pharmacist reviews it during opening hours — usually within 1-2 hours (we're open 7 days a week, see hours above). For most pathways, no in-person visit is needed.
- Pharmacist contacts you to complete the consultation. A secure accuRx video call (or an in-person visit) to discuss your case, ask any clarifying questions, and confirm the plan. The Pharmacy First conditions are assessed by video or in person — not by phone alone — so the pharmacist can see the affected area where it matters.
- Clinical decision. (a) Supply the appropriate medicine free under the Pharmacy First PGD; (b) advise self-care if a medicine isn't needed; (c) refer you back to your GP, NHS 111, or A&E if your case is outside the pathway scope. The pharmacist is the final clinical authority — Digital Gateway captures information; people make the decision.
- Medicine delivered or collected. If medicine is supplied: free delivery to your door anywhere in England via Royal Mail Tracked, same-day delivery in Leeds LS postcodes, or collection from the pharmacy if you prefer. No prescription charge — Pharmacy First medicines are NHS-funded.
- GP notified via NHS GP Connect. Your medical record stays joined-up automatically — your GP sees what was supplied and the clinical reasoning.
- Follow-up if needed. Not improving? Message us back or phone — the pharmacist can reassess and refer you on. No extra cost.
One exception: ear infection (acute otitis media) needs an in-person otoscope examination, so for that pathway the online assessment is the start — but we'll book you a same-day in-person slot to complete it.
For a fuller walk-through of what happens after you submit, see what happens next.
Questions people ask first
Is it actually free?
Yes. Pharmacy First is an NHS service — there's no charge for the consultation and no prescription charge for any medicine supplied under it.
Do I need an appointment or a GP referral?
Neither. You can start online right now, walk in, or call. And if NHS 111 or your GP has referred you, that referral comes straight to us — just get in touch.
Will I definitely get antibiotics?
Not always — and that's a good thing. Many of these conditions clear up fastest with the right self-care, where antibiotics wouldn't help and can do harm. Our pharmacist assesses you and supplies medicine only when it's clinically right for you. Whatever the outcome, you'll leave knowing exactly what to do.
Can I really do it all online?
For most of the seven conditions, yes — you'll have a short, secure video call with the pharmacist so they can see what matters. The one exception is a child's ear infection, which needs a brief in-person look with an otoscope; we'll book that the same day.
What if you can't help with my problem?
We'll point you to the right place — your GP, NHS 111, or urgent care — at no cost, and your GP record is updated automatically. You won't be left to work it out alone.
Who sees my information?
Our pharmacist, and your GP via the secure NHS record (GP Connect). It's confidential and handled under NHS information-governance standards.
Ready when you are
Five minutes now could save you a fortnight of wondering. Start your free NHS assessment with our pharmacist.
Start my free assessmentPharmacy First is offered at participating pharmacies across England, so you do have a choice of where to go — we'd be glad for it to be us.